Catering enquiry deskEnquiries from every channel → one queue, kitchen check, quote in ₹, draft reply

Before

  • Enquiries come in on WhatsApp, the website form, phone calls and Instagram, and whoever picks up writes them down.
  • Guests, date, lunch or dinner, veg or non-veg, Jain guests, venue and budget arrive over several messages; the quote waits for the owner.
  • Nobody sees at a glance how full the kitchen already is that day, so a big order gets a late "sorry" or an overstretched crew.

After

  • Every enquiry lands in one queue, with the details already read from the message (Hindi, English or Hinglish).
  • Missing details become one short question; notice period, kitchen capacity for that meal and the package that fits the budget are checked.
  • A quote in ₹ with the advance is drafted, plus an event sheet for the kitchen. Big or tight orders go to the owner. Your team approves everything; nothing is sent on its own.

Enquiry queue

Sample enquiries from four channels, demo time Mon 16 Nov, 11:00 AM. Click one, or paste your own below.

Paste a new enquiry

Try your own mix of Hindi, English and Hinglish. Anything the desk can't read becomes a question, never a guess.

How the desk works

  1. Collect. Enquiries from WhatsApp, the website form, phone notes and Instagram come into one queue, tagged with the channel and time. In a pilot this connects to the accounts you already use, only after you agree to it in writing; customers keep the same numbers.
  2. Read. Guests (40 log, 25 ladies), the day (aaj, kal, parso, Saturday, 21 Nov), lunch, hi-tea or dinner, veg, non-veg or mix, Jain guests, live counters, waiters, venue and budget per plate. This demo uses a deterministic parser on a sample menu; a production build adds a language model held to your menu and prices, with this parser kept as a test check.
  3. Check. Minimum guests, notice period (24 hours, 48 hours for 50+, 7 days for 200+), same-day limits, how many guests the kitchen can still take for that meal, the package that fits the budget, Jain arrangements and travel beyond 15 km.
  4. Draft. The reply lists the package, counters, staff and transport with the total and the 30% advance; an event sheet is created once confirmed. Orders that are too big or too soon go to the owner. Your team edits and approves every message.